Show All Answers

1. I'm moving, how do I transfer my electric, water, and sewer service?

Call the Utilities Business Office at 419-354-6252 and request service changes.

2. How can I pay my bill?

Visit the Pay my Bill webpage for all payment options.

3. What are your rates?

Our rates vary according to your type of service.  Visit the Rates and Fees page for more information.

4. How can I lower my electric bill?

Read the Energy Tips page and sign up for a free residential energy audit.

5. Do you require a security deposit before I can get service?

No, we do not require security deposits. All it takes is a phone call to the Utilities Department at 419-354-6252 to get service in your name.

6. Where can I go for assistance to pay my bill?

Call the Salvation Army at 419-352-5918. If you have children in the home, call Job and Family Services at 419-352-7566.

7. The electricity is out; who can I call to get more information?

If electricity is out during normal business hours, Monday through Friday 7 am to 3:30 pm, please call 419-354-6260. After hours, please call the Police Division Dispatch at 419-352-1131.

8. I need to activate my electric and / or water service, where do I go?

The Utility Business Office is located at 304 N Church Street in the basement of the building. You may call the office at 419-354-6252.